Returns & Refunds
Easy 30-day returns on most items
↩️
30-Day Returns
Return most items within 30 days of delivery
💰
Full Refunds
Get a full refund to your original payment method
🔄
Easy Exchanges
Exchange for a different size, color, or item
How to Return an Item
1
📦 Go to My Orders
Log in to your account and navigate to "My Orders". Find the order containing the item you want to return.
2
📝 Request a Return
Click on the delivered order and select "Request Return". Choose the item(s) and fill in the return reason.
3
⏳ Wait for Approval
Our team reviews return requests within 2–3 business days. You'll receive an email notification of our decision.
4
🚚 Ship the Item Back
Once approved, print the return label (if provided) and ship the item back in its original packaging.
5
💰 Receive Your Refund
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
✅ Eligible for Returns
- ✓Unused items in original condition
- ✓Items with original tags and packaging
- ✓Items delivered in wrong size or color
- ✓Defective or damaged items
- ✓Items not matching the description
- ✓Most clothing and accessories
- ✓Electronics (within 15 days)
❌ Not Eligible for Returns
- ✕Digital products and downloads
- ✕Perishable goods (food, flowers)
- ✕Personal hygiene products (opened)
- ✕Customized or personalized items
- ✕Items returned after 30 days
- ✕Items without original packaging
- ✕Gift cards and vouchers
Refund Timeline
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5–7 business days | Depends on your bank |
| PayPal | 3–5 business days | Credited to PayPal balance |
| SSLCommerz/bKash | 5–10 business days | Mobile banking processing |
| Loyalty Points | Immediate | Points added to your account |
| Cash on Delivery | 7–10 business days | Bank transfer required |