Frequently Asked Questions

Once your order is shipped, you will receive an email with a tracking number. You can also track your order from your account dashboard under "My Orders".

Standard shipping typically takes 5–7 business days. Express shipping takes 2–3 business days. International shipping may take 10–21 business days.

Yes! We offer free standard shipping on all orders over $50 within the United States.

You can change your shipping address within 1 hour of placing the order by contacting our support team. Once the order is processed, we cannot change the address.

If your package is lost in transit, please contact our support team within 30 days. We will investigate with the carrier and arrange a replacement or refund.

We offer a 30-day return policy for most items. Products must be in original condition with tags intact. Digital products are non-refundable.

Go to "My Orders" in your account, find the delivered order, and click "Request Return". Fill out the return form and submit. We will review it within 2–3 business days.

Once your return is approved, refunds are processed within 5–7 business days. The time to appear in your account depends on your bank or payment provider.

Yes, you can request an exchange through the return request form. Select "Exchange" as the request type and specify the replacement item.

We accept Credit/Debit Cards (Visa, Mastercard), PayPal, SSLCommerz (bKash, Nagad, Rocket), and Cash on Delivery for eligible orders.

Yes, all payment information is encrypted using SSL technology. We never store your full card details on our servers. Payments are processed by trusted providers like Stripe and PayPal.

Currently, we only support one payment method per order. However, you can use loyalty points in combination with any payment method.

You earn 10 loyalty points for every $1 spent. Points can be redeemed on future purchases at a rate of 0.01 per point.

Click "Forgot Password" on the login page. Enter your email address and we will send you a password reset link within a few minutes.

Yes, you can save multiple shipping addresses in your account. Go to "My Addresses" to add, edit, or delete addresses.

You can delete your account from the "Profile" section. Note that this action is permanent and cannot be undone. All your order history will be deleted.

Click "Sell on Dewan Traders" and fill out the vendor application form. Our team reviews applications within 24–48 hours. You will receive an email notification when your store is approved.

Dewan Traders charges a 10% commission on all sales. You keep 90% of your revenue.

Vendor earnings are credited to your store balance after each order is delivered. You can request withdrawals once your balance reaches the minimum withdrawal amount of $50.